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Hotel · Mexico City · Federal District

Jw Marriott Hotel Mexico City Polanco

A 5-star Polanco hotel with Chapultepec Park views, a heated pool, and a reputation for standout service.

  • Steps from Chapultepec Park and Polanco's dining and shopping
  • Heated outdoor pool and full spa with wellness treatments
  • Marriott service that guests consistently rate above 9
  • Executive lounge access on select room categories
8.4 Great 341 reviews Booking.com 8.4 · 341 reviews

About

Jw Marriott Hotel Mexico City Polanco

JW Marriott Hotel Mexico City Polanco sits on Andres Bello 29, an 8-minute walk from Avenida Presidente Masaryk and right by Chapultepec Park. With 589 rooms, the hotel pairs a polished, modern aesthetic with the kind of Marriott consistency that makes it a reliable base for both business and leisure travelers. The property has a heated outdoor pool, a full spa, and several dining options.

Guests consistently highlight the staff, who earned a 9.1 rating overall, and the location, which puts upscale shopping, restaurants, and bars within easy reach. The rooms themselves are well-appointed, with category scores of 8.8, and the breakfast buffet draws praise for its variety. Whether you're in town for the park, the shopping, or a conference, this is a hotel that performs.

  • No smoking on site
  • Internet access
  • Parking
  • Safe deposit box
  • 24-hour reception
  • Express check-in/ -out

In brief

What works, what to weigh

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Strengths

4 reasons to book
  • Service that stands out — Guests repeatedly single out the staff, and the numbers back it up: Service sits at 9.1, the highest category score in the property's review profile. From efficient check-in to helpful health club staff, the team seems to make a consistent impression.
  • Location on Polanco's doorstep — An 8-minute walk from Avenida Presidente Masaryk puts you in the middle of Polanco's boutique shops and restaurant row. Chapultepec Park is even closer, and a tube station is just a stroll away for wider city exploration.
  • Rooms that draw praise — With an 8.8 rating for Rooms, guests describe the accommodations as 'very nice' and 'super comfy,' with solid amenities. The range of categories – from Deluxe rooms to a One-Bedroom Presidential Suite – covers most needs.
  • Plenty to enjoy on site — A heated outdoor pool, a full spa with sauna and Turkish bath, a fitness centre, and a restaurant with a praised breakfast buffet mean you don't have to leave for a full day of relaxation.
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Worth weighing

3 to weigh
  • Quality comes at a price — With rates from £392 a night, this is firmly a premium stay. While guests rate the Value at 8.9, that score reflects quality relative to cost – you'll pay for the location and service level.
  • A large hotel, not a boutique — At 589 rooms, this is a full-scale property. If you prefer an intimate setting, the scale here might feel busy, especially during peak times.
  • Pool may come with caveats — The pool is heated and praised, but it's an outdoor pool – weather dependent. If you want an indoor lap pool year-round, this might not be the place.

01 — Rooms

Rooms & rates

High season: summer dates usually book out a few weeks ahead.

Executive Suite Executive Lounge Access

  • 1 King-size bed

One-Bedroom Presidential Suite Executive Lounge Access

  • 1 King-size bed

Executive Level Double Concierge lounge access Guest room

  • 1 King-size bed
  • Air conditioning

Deluxe Double Guest room 2 Double

  • 2 Double beds
  • Air conditioning

Guest room 2 Double Beds

  • 1 Double bed
  • Shower
  • Air conditioning

Executive lounge access Guest room 1 King Bed

  • 1 King-size bed
  • Shower
  • Air conditioning

Executive Suite Terrace

  • 1 King-size bed
  • Shower
  • Air conditioning

Master Suite Executive lounge access 1 King Sofa bed

  • 1 King-size bed and 1 Sofa bed
  • Shower
  • Air conditioning

Deluxe Guest room 1 King Bed

  • 1 King-size bed
  • Shower
  • Air conditioning

Junior Suite Executive lounge access 1 King

  • 1 King-size bed
  • Shower
  • Air conditioning

City View King Guest room 1 King City view

  • 1 King-size bed
  • Air conditioning

Corner King Suite City View

  • 1 King-size bed
  • Air conditioning

02 — Amenities

Services & amenities

Everything included at this stay — the facilities and essentials, at a glance.

General

  • 24-hour reception
  • Express check-in/out
  • Lift
  • ATM/cash machine
  • Luggage storage
  • Safe deposit box
  • No smoking on site
  • Pets allowed

Dining

  • Restaurant
  • Bar/Lounge area
  • Snack bar
  • In-room breakfast
  • Packed lunches
  • Special diet menus

Wellness

  • Heated swimming pool
  • Outdoor swimming pool
  • Pool with view
  • Spa & wellness centre
  • Sauna
  • Turkish bath
  • Steam room
  • Massage
  • Beauty treatment
  • Facial
  • Pedicure
  • Manicure
  • Waxing

Services

  • Room service
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Car hire
  • Valet parking
  • Parking
  • Meeting/Banquet facilities
  • Fax/Photocopying
  • Internet access

In-room

  • Air conditioning
  • Mini-bar
  • Flat-screen TV
  • Sitting area
  • Terrace
  • Ironing facilities
  • Free toiletries
  • Hairdresser
  • AM/FM alarm clock
  • Cots
  • Carpeted floor

Accessibility

  • Rooms/Facilities for disabled

03 — Reviews

What guests say

Recent verified reviews from guests who stayed here.

8.4
Great 341 reviews

Guest-rated 8.4/10 from 341 reviews

Booking.com · 8.4 · 341 reviews
8.4Verified guest

“We loved the great location and the fantastic staff – those were the highlights of our stay.”

8.4Verified guest

“Sleek venue with a superb location near restaurants and upscale shops. The double room impressed us, and the staff were extremely friendly. Breakfast was tasty, check-in was efficient, and we got a late check-out. The heated pool was relaxing too.”

8.4Verified guest

“The breakfast spread was huge – absolutely outstanding.”

8.4Verified guest

“The hotel had a great variety of food, and it was all excellent.”

8.4Verified guest

“Rooms were lovely and super comfy with great amenities. The location was perfect for shopping and dining. We had a fantastic time by the outdoor pool.”

8.4Verified guest

“There's a candy stand at check-in, the health club staff were helpful, and the location near Chapultepec Park was very convenient.”

04 — Location

Getting around Mexico City

The property sits in Mexico City.

Polanco: This upscale neighborhood is home to Avenida Presidente Masaryk, a street lined with high-end shops, restaurants, and bars – all an 8-minute walk from the hotel.

Chapultepec Park: One of the city's largest green spaces, Chapultepec is right on the doorstep. It's ideal for a morning run or a relaxed afternoon stroll.

Getting around: The hotel is a short walk from a tube station, making it easy to reach other parts of the city. Parking is available on site, including valet.

Andres Bello 29, Mexico City, Federal District, 11560, Mexico

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05 — Good to know

Policies & conditions

Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.

Check-in
From 15:00-23:59
Check-out
By 12:00
Cancellation
Free cancellation on many rates — terms on booking page
Payment
Pay-at-hotel available on many rates; final terms at booking
Pets
Allowed
Property
595 rooms

06 — Questions

Frequently asked

What are the check-in and check-out times?

Check-in is from 15:00 until 23:59, and check-out is at 12:00. Guests have mentioned receiving late check-out.

Is parking available at the hotel?

Yes, on-site parking is available, and valet parking is also offered.

Are pets allowed at the hotel?

Yes, pets are allowed, and pet amenities are available on site.

Does the hotel have a pool?

Yes, there is an outdoor swimming pool that is heated. Guests have described it as relaxing, and there's also a sun terrace with loungers.

What dining options are available?

The hotel has a restaurant, a bar/lounge, and a snack bar. There's also in-room breakfast, packed lunches, and special diet menus.

Is there a spa on site?

Yes, the hotel has a full spa and wellness centre with a sauna, Turkish bath, steam room, and a variety of treatments including massages, facials, and manicures.

Nearby

Other top-rated stays in Mexico City

Want a different style or budget? Here are more highly-rated options in the area.

8.3

Hotel Templo Mayor

Guest-rated 8.3/10 — among the top stays in Mexico City.

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9.1

Hacienda Pena Pobre

Guest-rated 9.1/10 — among the top stays in Mexico City.

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7.2

Hotel Unico

Guest-rated 7.2/10 — among the top stays in Mexico City.

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The bottom line

For a Polanco address with Chapultepec views and service that guests rate above 9, the JW Marriott earns its stars. It's a strong choice if you want a polished, full-service base with an excellent breakfast and a pool. Just be ready for the price tag and the hotel's scale.

8.4A dependable luxury stay in one of Mexico City's best neighborhoods.

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